Delivery is the moment to check that the product matches your order and prepare for careful assembly. Allow space to open the packaging and consult the instructions rather than letting excitement skip a necessary step.
Compare the delivery with your order
Keep the purchase confirmation available. Check model, variant and quantity against the order records. Inspect the packaging and product condition. If you notice a discrepancy, missing item or possible damage, record what you found and contact support for guidance.
Clear photographs of the packaging, identification and affected area can explain the situation. Avoid including complete personal documents or unnecessary third-party information in the pictures.
Organise the items before assembly
Separate components and compare them with the instructions and product list. Keep the area clear so parts are not misplaced. Do not assume an unfamiliar part is disposable, and do not improvise an adjustment when the guidance is unclear.
The assembly video belongs to the official archive. Check whether it corresponds to the configuration you received and use current product instructions as the reference. Clarify any differences before continuing.
Resolve questions before the first ride
Before use, confirm that assembly and specified checks are complete. Questions about a functional component should be resolved with guidance; a first ride is not a way to test uncertain assembly.
When asking for help, provide the order number, model and a specific description of what needs checking. The support page provides the contact route.
Keep your purchase records
Retain documents and the history of guidance received. Consult the warranty information and store policies for applicable procedures. This checklist organises your checks; it does not create additional deadlines, restrictions or conditions.
Once everything is checked, read the first-use guide and plan an initial session in a suitable location, following the instructions received.