Find the terms that apply to shipping your OnEll, receiving the product, and support after your purchase. The documents below are part of the information available before entering into the contract.
Delivery and tracking
The Shipping Policy explains postal code coverage, shipping calculations, delivery times, addresses, receipt, damage, and delays. The selected service's price and delivery time must be stated before payment and are the terms that apply to the order.
Withdrawal, exchanges, and returns
The Exchanges and Returns Policy explains the 7-calendar-day right of withdrawal for online purchases, free return logistics in legally required cases, refunds, and support for products with problems.
Warranty and assembly guidance
Read Warranty and Assembly for the OnEll range's advertised warranty, statutory rights, and how to request technical guidance.
Request support
For a transportation issue, use Delivery support. To withdraw or return a product, use Request a return. Signing in is not required. After submitting, keep the displayed reference number to track your request.